Company Policy

ESA Engineering aims to strengthen its presence in the industry by expanding its client portfolio and consolidating existing relationships through:

• Market Expansion: Acquiring new clients through targeted marketing and business development strategies.
• Customer Loyalty: Enhancing the client experience with personalized services and continuous support.
• Quality Assurance: Maintaining high-quality standards in services offered, aligned with market demands.
• Customer Satisfaction: Continuously monitoring service quality to optimize the customer experience.
• Reputation and Reliability: Enhancing the company’s image by adopting best practices and recognized certifications.

The company invests in the continuous improvement of its expertise and the development of technologically advanced solutions, with a particular focus on:

• Technical Knowledge Enhancement: Continuous training to ensure targeted and effective solutions.
• Tailored Analysis and Solutions: Identifying customized strategies to meet clients’ design and consulting needs.
• Integrated and Multidisciplinary Services: Diversification and synergy among complementary disciplines (MEP, architecture, structures, sustainability, lighting design, safety, etc.).
• Service Portfolio Innovation: Updating and expanding the offering to anticipate market trends.
• Collaboration on Complex Projects: Creating effective synergies with clients and multidisciplinary teams.

ESA Engineering is committed to adopting eco-sustainable strategies to minimize the environmental impact of its activities through:

• Monitoring and Improving Environmental Performance: Reducing energy consumption and CO₂ emissions.
• Resource Use Optimization: Minimizing waste and non-recyclable materials by implementing procedures that limit non-sustainable products, promoting recycling and reuse.
• Promotion of Low Environmental Impact Solutions: Collaborating with clients and suppliers to adopt a shared approach to sustainability.
• Encouraging Sustainable Purchasing: Prioritizing products and suppliers that meet high environmental and social standards.

The protection of workers’ health and safety is a priority for ESA Engineering, which strives to ensure a safe and compliant work environment through:

• Injury and Accident Prevention: Continuous monitoring of safety conditions and risk minimization.
• Staff Training and Awareness: Providing training programs on safety and environmental topics for employees and suppliers.
• Active Employee Involvement: Promoting participation in company decisions related to safety and well-being.

The optimization of the Integrated QHSE Management System (Quality, Health, Safety, and Environment) is a key element in ensuring the continuous improvement of company performance, focusing on:

• QHSE System Efficiency: Implementing innovative methodologies and technologies to optimize processes.
• Performance Monitoring: Using performance indicators to identify areas for improvement.
• Continuous Procedure Updates: Regularly reviewing and enhancing QHSE procedures to maintain an effective system aligned with international standards.

ESA Engineering adopts a responsible and transparent approach in managing relationships with stakeholders and communities, promoting:

• Dialogue with Institutions and Local Communities: Maintaining open and constructive relationships with public and private entities.
• Business Ethics and Governance: Promoting responsible business practices in compliance with ethical and regulatory standards.

The company invests in optimizing its organization and enhancing staff skills to ensure flexibility and efficiency through:

• Clarity in Roles and Responsibilities: Precise assignment of competencies to improve operational efficiency.
• Adoption of Advanced Management Tools: Implementing digital solutions to optimize workflows.
• Enhancement and Development of Human Resources: Strategic planning for professional growth and targeted training.